Rented a place for several years from this company in Aberdeen, had to move out as the owner wanted to move in, I then took another one of their places.Very good to deal with, very professional, would have no hesitation dealing with them again. Whole move was made very easy despite being at short notice, my fault.Any repairs were dealt with promptly, deposit returned no issue.Thanks to Gill and Paige for going out of their way to sort things out for me so quickly when at the time most other companies in the area could not even be bothered to organise viewings on apartments.
11:03 23 Oct 20
We needed to move in quickly as my partner was starting work very quickly after moving to the country and they accommodated us wonderfully, from allowing us to arrange back-to-back viewings to getting us into the place in a timely manner.In particular Nathalie was always so cheery on the phone as was her colleague Maureen; both professional and friendly. Lynn put up with us well as she very professionally showed us around and respected the hygeine standards far better than any other viewing agent we saw! And Lisa was a great help finalising everything and really making sure we got everything done so promptly.I really appreciate how lovely and quick to help these folks were. We had a minor issue with an appliance when we moved in and we were given a very simple platform to sort it out quickly and efficiently.After our #@£$ letting company in France (Sergic), this was a thoroughly welcome change!
12:25 26 Sep 20
Gill was great. She was always very responsive and helpful. Definitely helped us to find the best possible property.
12:16 15 Sep 20
Stonehouse lettings staff are extremely helpful, in particular Gill who went over and above to help us with a wee glitch, Gill gave up her precious time off, over a whole weekend. Cannot praise her and her colleagues enough.Polite, professional, showed great empathy and clarity throughout.I wouldn't hesitate to use this company again.
10:39 19 Aug 20
I had a viewing with a lovely girl Natalie, who was amazing. She was highly professional and very knowledgeable. I would highly recommend this company.
18:54 02 Aug 20
I had market appraisal at myproperty which was amazing and so informative, Natalie Edwards was very knowledgeable and helped me out a lot of what I was looking to achieve.
19:41 30 Jul 20
professional team. Quick response for any fixing.If you moving to Aberdeen, find your property with them.
16:16 02 Nov 19
Very quick lead time between finding the house, visiting it, accepting our application, and sending through the paperwork. On the day I was supposed to move in there was a mix-up and they were able to last-minute get me moved in! So far, house manager Alan has been very proactive and responsive with any issues or questions we've had. Not to mention the apartment itself is great!
16:18 23 Sep 19
The staff I dealt with were very efficient and polite. No problems.
12:00 07 Aug 19
We’ve recently moved in and are very pleased with the service from Stonehouse. Any issues are solved promptly and are easy to report. The team are very professional and they have vast staff numbers.
15:56 06 Aug 19
Extremely helpful and efficient service from this company while finding a property for my son during his time at university. Staff very friendly.
13:54 15 May 19
The staff at Stonehouse have all been extremely kind and helpful in my experience. All maintenance issues were dealt with in a very quick and efficient manner and to a very high standard. Also, the property manager was always extremely professional at all times and quick to reply to any enquiries or concerns. Overall, fantastic all-round service.
09:42 15 May 19
I've just completed a 3 year tenancy with Stonehouse, so thought I'd try to write a balanced review to help other prospective tenants.Pros:- The main pro is that I got my deposit back in full! This is what pushes this review to a 3 star. I'm really happy with Stonehouse for being fair in returning my full deposit without an issue.- The staff were friendly and usually got back to me quickly - I certainly didn't feel discouraged from reporting any issues.- They allowed me to enter into a 2 month rolling contract after my initial 12 month contract expired, which was really useful as I needed that flexibility.- When I let them know I had to move, they allowed me a shorter notice period. I really appreciated this!Cons:- Ahead of moving out, Stonehouse sent a bill for a final rent payment of several hundred pounds. However, per my calculations, Stonehouse actually owed me this amount. To their credit, Stonehouse promptly sorted this when I alerted them. Still, I can't help but wonder what would have happened if I doubted myself and just paid up...- The repair times were unacceptably slow. As a result of a leak from the flat above, lighting in my flat stopped working. It took over a month (with a lot of pushing from my side) for the lighting to be fixed. I paid rent in full for a flat without lighting, while other leak-related damages were still not repaired when I moved out 6 months later...- During flat inspections, I felt that issues were actively sought out. The point of a flat inspection should not be to comment on extremely minor cleaning/tidying points, which frankly are rather a natural result of living somewhere! - The flat inspections also seemed invasive. My privacy felt violated when photos of my own living space were sent back to me, with the aforementioned petty comments alongside them.- Workspeople would often come into the property without any notice or my consent. Although this didn't bother me that much, this was clearly not in line with my rights as a tenant.- People would also come in to do 'quotes' and 'works', with there being no noticeable change to the property, and no follow-up from Stonehouse afterwards. This just felt a bit odd, and made me worry about my deposit.
16:17 02 Jan 19
Not long moved out a flat I leased with my girlfriend. Best I have experienced and I have leased flats UK and abroad. Everything was always dealt with by Lisa Campbell or Amy Mcleod quickly and professionally. When I moved out I arranged a cleaning company to give the place a once over before handing in keys and had no problem getting my deposit back. Would recommend and happily lease again.
21:52 06 Jun 18